ITS 631 - Operational Excellence

Credit(s): 3 hours
This course focuses on the skills & knowledge to guide an organization in its best use of technology to achieve its business goals and objectives. Although technical knowledge & skills are essential for technology professionals, this course focuses on the development of more general leadership skills. The ability to communicate with a broad set of stakeholders is essential & this course will offer exercises in skills such as negotiation, persuasion, agility, coaching & facilitation through case studies, role playing and simulation. Technology leaders must also understand the elements of developing & implementing an overall IT Strategy for the organization. This course will review the various levels of strategy & how strategy is implemented.